Delivery Policy

We deliver products throughout Romania.

For international deliveries, please contact us for details regarding available countries, additional costs (customs duties, excise taxes), and delivery terms.

Order delivery is carried out through the following methods:

Express courier - Delivery is carried out through the Ecolet courier platform, with one of its partner couriers (FAN Courier, Sameday, DPD, or another courier, depending on the specifics of the order).

Dedicated transport - For bulky or high-value equipment, delivery is carried out via dedicated transport, with prior scheduling.

Personal pickup - Orders can be picked up from the Seller's working point at Str. Oxigenului nr. 1D, Căldăraru, Ilfov, 077037, Monday to Friday, between 9:00 AM and 5:30 PM, with prior scheduling. This option is arranged with our team after the order is placed (by phone or email) — it cannot be selected directly at checkout.

For products in stock, the estimated delivery time is 2-4 business days from order confirmation, depending on the delivery area.

For products available on order (marked "On order" on the product page), the estimated delivery time is 3-20 business days from order confirmation, depending on supplier availability.

The maximum delivery term shall not exceed 30 calendar days from the date of contract conclusion, in accordance with Art. 18 para. 1 of GEO 34/2014.

For equipment that requires import or special configuration, as well as in cases where the estimated term would exceed 30 calendar days, the delivery term is communicated to you individually and confirmed by you before the contract is concluded.

During high-volume order periods (e.g., holidays, Black Friday), we will notify you in advance and agree on a new delivery term together with you.

If we do not deliver within the agreed term, you may request delivery within an additional reasonable period. If we fail to deliver within that period as well, you are entitled to terminate the contract and to a refund of all amounts paid, within a maximum of 7 days (Art. 18 para. 2-4 of GEO 34/2014).

An order may only be placed if the value of the products exceeds the minimum threshold of the shipping grid. The threshold is displayed on each product page, in the «Shipping & delivery details» section, as well as in the order summary, before the order is completed.

For orders paid by card at the time they are placed, the delivery cost is determined by the order value: each value bracket in the Seller's shipping grid has either a fixed cost or a percentage applied to the order value. The final cost is displayed in the order summary before the order is completed.

By way of exception to the above, for orders paid by bank transfer, as well as for those completed after our team contacts you, the delivery cost is not calculated on the basis of the shipping grid: it is determined individually, depending on the specifics of the order, is communicated to you by our team before payment is made, and is borne by you.

Express courier delivery is carried out through the Ecolet platform; however, the fee you pay is not the courier's direct rate, but the one determined as described above.

Orders exceeding the highest value covered by the shipping grid, as well as those requiring dedicated transport for bulky equipment, are completed after our team contacts you: the delivery cost is communicated to you individually, depending on the destination and the specifics of the order, and you pay by bank transfer or by card, at your choice (card payment requires an account on the website).

Personal pickup from the Seller's working point is free of charge.

The risk of loss or damage to the products is transferred to the Client at the moment when the Client or a third party designated by the Client (other than the carrier) takes physical possession of the products, in accordance with Art. 20 of GEO 34/2014.

If the Client chooses their own carrier, different from the one proposed by the Seller, the risk is transferred at the moment the products are handed over to the carrier chosen by the Client.

Upon receiving the package, the Client is required to check the integrity of the packaging. If visible damage is found, the Client has the right to refuse the package and to notify the Seller as soon as possible.

We recommend that you inspect the package in the presence of the courier and, if you notice any damage, note it on the transport document (AWB).

Any issue related to the integrity of the package must be reported within 24 hours of reception, by email at contact@backstage.ro or by phone at +40 726 314 538.