Help Center

Click the 'Register' button at the top of the page and fill in your full name, email address, password, and password confirmation. Your password must be at least 12 characters long and include uppercase letters, lowercase letters, and numbers. After registration, you will receive a verification email — click the link in the email to activate your account.

Go to the login page and click the 'Forgot Password' link. Enter your email address and you will receive a password reset link via email. Follow the link to set a new password. The new password must meet the same requirements: at least 12 characters with uppercase, lowercase, and numbers.

Check your spam or junk folder first. If you still can't find it, log in to your account and use the 'Resend verification email' button that appears in the verification dialog. If the problem persists, contact us at contact@backstage.ro.

You can browse products by navigating to the products page, filtering by category, manufacturer, or price range, and sorting by price or newest. You can also use the global search bar (accessible from any page) to search for both products and packages — just type at least 3 characters. Results display product images, names, prices, and available discounts.

On the products page, you can filter by: currency (RON or EUR), price range (using a slider from 0 to 10,000), manufacturer (dropdown list), category, and sorting order (default, price ascending, price descending, or newest). You can also reset all filters with the reset button.

Visit the brands page to see all available manufacturers. Click on any brand to see its products. Similarly, you can browse by category — each category page shows products filtered for that specific category with pagination.

Each product page displays: product images (carousel), prices in RON and EUR, any applicable discounts, product code, manufacturer, stock availability, technical specifications, product dimensions (width, length, height, weight), package dimensions, a detailed description, customer reviews, downloadable PDF documents, a video presentation (if available), and related/suggested products.

We offer two types of packages: Standard Packages are pre-configured bundles of products with a set discount — you can add them directly to the cart. Modular Packages are customizable bundles where you build them step-by-step by selecting one product or standard package per stage. You must complete all stages before adding a modular package to the cart.

Yes, you can add modular packages to your favourites. However, please note that modular packages cannot be moved directly from favourites to the cart — you will need to go back to the package page and reconfigure the stages before adding it to the cart.

You can add individual products, standard packages, and modular packages to the cart. For each item you can adjust the quantity, remove individual items, or clear the entire cart. When you open the cart or proceed to checkout, the system automatically checks product availability and prices — you'll be notified if any items were removed or if prices changed.

Click the heart/favourite button on any product or package to save it to your favourites. You can view all your favourites and filter them by type: all items, products only, standard packages, or modular packages. Products and standard packages can be moved directly from favourites to the cart. Your favourites are saved in your browser and persist between sessions.

Yes. Both the cart and favourites are saved in your browser's local storage, so they persist between sessions. However, they are device-specific — items saved on one device won't appear on another.

Add the desired products or packages to your cart, then click the cart icon and proceed to checkout. Fill in your billing information (as an individual or a company), select your preferred currency (RON or EUR), enter the delivery address, provide at least one contact method (phone and/or email), accept the Terms and Conditions, and confirm the order. An order may only be placed if the value of the products exceeds the minimum threshold, displayed on each product page, in the «Shipping & delivery details» section, as well as in the order summary.

Yes. During checkout, select the 'Company' tab in the billing section. You'll need to provide: company name, tax residence (country), Tax ID/VAT number, Trade Register number, bank account, accounting email, county, city, and registered office address. For EU companies, your VAT number is verified in real-time through the VIES system; if the delivery is made to another EU country and the number is valid, the order is invoiced without VAT (reverse charge).

We accept payment by bank card (Visa, Mastercard) and bank transfer. Orders above the highest value in the shipping grid are paid by bank transfer or by card, as you choose, after we contact you (card payment requires an account on the website). All card payments are secured through SSL encryption. Displayed prices include VAT and are expressed in RON, with EUR equivalents shown throughout the site. Orders from companies holding a VAT number valid in VIES that are delivered to another EU country, as well as orders delivered outside the EU, are exempt from VAT — it is deducted from the total at checkout.

If your payment is rejected, you will see a notification with suggestions: check with your issuing bank to ensure the transaction is authorized, or try a different payment method. You can return to the checkout page to try again or contact our support team for assistance.

Yes. If you've placed orders before, your previous delivery addresses are saved and available in the address history. You can select a previously used address to auto-fill the delivery form during checkout.

For deliveries outside Romania, please contact our support team directly via email at contact@backstage.ro or by phone. International shipping is handled on a case-by-case basis.

Yes, you have the right to return products within 14 days of receipt, in accordance with current legislation. You may unseal the packaging and test the product — this does not affect your right of withdrawal; only handling beyond what is necessary to check its nature and functioning may result in a proportional reduction of the reimbursed amount. Return shipping costs are borne by the customer, except in cases of defective products, where we bear them; you can avoid them entirely by handing the products over in person at our headquarters. Refunds are processed within 14 days of the date you inform us of your decision to withdraw; we may defer the refund until we receive the returned products or proof of their shipment (Art. 13, GEO 34/2014).

Contact us immediately at contact@backstage.ro with photos of the defective product. Under GEO 140/2021, you have the right to choose between repair and replacement of the product, free of charge; if neither is possible or fails to resolve the issue within a reasonable time, you are entitled to a price reduction or a refund. Shipping, labour and material costs for non-conforming products are covered by us.

Yes. In addition to the manufacturer's commercial warranty (whose duration varies by product and is specified on each item's product page), you benefit from the 2-year legal guarantee of conformity from delivery, provided by law (GEO 140/2021). In the event of non-conformity, you are entitled to repair or replacement of the product or, as applicable, a price reduction or refund. See the Warranty Policy for full details.

Log in to your account and navigate to 'Order History'. There you can see all your orders with details including: order number, date, total amount, payment status (paid, pending, cancelled, payment failed), shipping address, contact information, and a detailed list of ordered items with quantities and unit prices.

In the Order History page, each paid order has a download button for the invoice PDF. The invoice includes full details: invoice number, dates, payment method, billing information, line items (with product names, package labels, discounts), subtotal, VAT, shipping cost, and total. Invoices are only available for successfully paid orders.

We are fully GDPR-compliant. Your data is protected with SSL/TLS encryption, restricted access controls, and regular backups. We collect only the data necessary for order processing, delivery, and account management. You can read our full Privacy Policy for details on data processing, storage periods, and your rights.

We use strictly necessary cookies (for sessions, 2FA authentication, and cookie consent), functionality cookies (such as sidebar preferences), and analytics cookies (Google Analytics via Google Tag Manager — only activated after your consent). We also use local storage for your theme preference, cart, and favourites. You can manage your cookie preferences at any time.

Under GDPR, you have the right to: access your data, rectify inaccuracies, request erasure, restrict processing, data portability, object to processing, opt out of automated decisions, and withdraw consent at any time. To exercise any of these rights, contact us at contact@backstage.ro. You also have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP).

You can opt in to email newsletters and phone promotions during registration or at checkout by selecting the corresponding checkboxes. To unsubscribe, click the unsubscribe link included at the bottom of any newsletter email. If you want to resubscribe later, contact our support team.

Yes! We publish articles with expert content, practical guides, and industry insights. Visit the Blog section to browse all articles — each post includes reading time, publication date, and the author. Articles are updated regularly.

Yes. The entire site is available in both Romanian and English. You can switch languages using the language selector — all content, including product descriptions, checkout forms, and help pages, will be displayed in the selected language.

Yes. Use the theme toggle button available in the navigation bar to switch between light and dark mode. Your preference is saved and will be remembered on future visits.

Prices are displayed in both RON (Romanian Leu) and EUR (Euro). You can select your preferred currency on the products page filter or during checkout. The currency selection affects the displayed prices throughout the site.