Warranty Policy

All products sold through backstage-shop.ro benefit from the legal conformity warranty in accordance with the legislation in force (GEO 140/2021).

The Seller is liable for any lack of conformity of the products that exists at the time of delivery and that becomes apparent within 2 years from delivery.

Certain products may also benefit from a commercial warranty granted by the manufacturer, under the conditions specified in the warranty certificate accompanying the product.

The commercial warranty does not limit or replace the consumer's rights arising from the legal conformity warranty.

The duration of the commercial warranty for the main product categories is specified in the warranty certificate accompanying each product (QSC, Chauvet, Panasonic, Eurotruss, etc.).

To benefit from the warranty, the Consumer shall contact the Seller at the email address contact@backstage.ro or by phone at +40 726 314 538, providing:

- The order or invoice number;

- A description of the defect found;

- Photographs of the product (if applicable).

The Seller will examine the request submitted by the consumer and will communicate, within the legal time limit, the remedy applicable to the factual situation, namely repair of the product, its replacement, an appropriate reduction of the price or reimbursement of the amount paid, in accordance with the provisions of the applicable consumer protection legislation.

Bringing the product into conformity is carried out without imposing any cost on the consumer, including those relating to the return of the product, transport, labour and the necessary materials, which are borne by the Seller. Replaced products are collected at the Seller's expense (Art. 12 of GEO 140/2021). The rule on bearing the cost of the return set out in the 'Return Policy', which applies exclusively to the exercise of the 14-day right of withdrawal, does not apply to non-conforming products.

A price reduction or refund of the price is made without undue delay and within a maximum of 14 days from the date on which the Seller was informed of the Consumer's decision, using the same payment method used for the purchase of the product.